Parent Referral


The State of North Carolina is urging all families who can keep their children at home, with a responsible adult, to do so.

Emergency and first responders and critical workers needing referrals to child care programs that are open and operating for children ages birth to twelve should call the statewide toll–free number listed below for assistance: 


 (Monday through Friday from 8 a.m. to 5 p.m.)

Callers to be served include:

  • Emergency and first responders
  • Hospital staff
  • Nursing and adult group home staff
  • Frontline health care providers
  • Child care program staff
  • Food service staff
  • Families of children who are homeless, receiving child welfare services, and/or in unstable or unsafe living arrangements
  • Others who are working to keep North Carolinians safe and healthy

Please note:   Effective April 1st,  the only licensed child care programs that are allowed to operate in North Carolina are those which have agreed to meet additional health, safety,  and other requirements specified by the NC Division of Child Development and Early Education (DCDEE) and have been specifically authorized by DCDEE to remain open in April and May 2020.

Click for the COVID-19 Parent Application for Financial Assistance for Emergency Child Care

Referrals are provided to parents and families in an objective listing of legal childcare providers without regard to race, religion, sex, age, national origin, or political affiliation to those who choose to list with our agency. Legal childcare providers in Cleveland County can list with Child Care Connections with the following exclusions:

  1. Providers with a provisional or revoked license
  2. Providers with substantiated neglect/abuse complaints within the past 3 years

Have a question? Click HERE to send us an email or call 704-487-7397

Click HERE to complete our Online Referral Form.